Customer Testimonials

"They were honest. They came out in the morning and fixed one thing because they thought that was the problem, but it wasn't so they came back that night with no service call for the callback to fix what was broken that time. They gave me a credit equal to the first bill for that time. It was $80 for the morning one and they deducted $80 for the evening appointment. One of the two owners worked on it that evening. The motor was the part that went bad. They showed up when they said and took care of the problem. The lady that answered the phone knew her stuff too. I had called them another time and they were ready to come out when I needed them. I never expected them to deduct the $80 off the bill. The unit is still working and I have no problems with them what-so-ever."


"Came home from a vacation to 108 degree heat and noticed that outside fan motor on air conditioner was always running, but thankfully was still cooling house appropriately. I was able to stop fan from running by throwing circuit breaker. The next morning I searched Angie's list for an air conditioner company and after reading about 20 reviews chose Sun Country. Called them around noon and described problem, and said that it was not an emergency because I knew how to stop fan from running. I was told that a repairman would be at the house around six or seven in the evening that day. When I repeated that it was still cooling ok and I could wait until the next day, I was shocked when I was told their servicemen work into the night to try to service every call they get. I was shocked because the firm I called seven years ago when I needed air conditioner service took two days to come look at my air conditioner and four days to fix it. A Sun Country repairman showed up a little after six and had everything repaired in approximately one hour. Incredible service compared to my previous experiences. Will definitely call again for any heating or cooling needs."


"My A/C went out in the middle of the night. Decided to wait until morning to call for service. At 6:30am, called and spoke to Cheryl, who was very polite and understanding. She dispatched Jose to my house almost immediately, and he arrived before 7:30am. He was very professional and seemed honest and explained everything clearly to me. The motor I needed was out of stock, but Sun Country did a great job of hooking up a "rescue unit" so that I could still get A/C until the part I needed came in the following week. I was very happy about this and with some places, I may have just been out of luck. The condenser unit was under warranty, so I only ended up having to pay for labor to install the unit. Overall, outstanding service from this company. I would highly recommend it to others and will use them in the future as the need arises."

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Testimonials

"They were honest. They came out in the morning and fixed one thing because they thought that was the problem, but it wasn't so they came back that night with no service call for the callback to fix what was broken that time. They gave me a credit equal to the first bill for that time. It was $80 for the morning one and they deducted $80 for the evening appointment. One of the two owners worked on it that evening. The motor was the part that went bad. They showed up when they said and took care of the problem. The lady that answered the phone knew her stuff too. I had called them another time and they were ready to come out when I needed them. I never expected them to deduct the $80 off the bill. The unit is still working and I have no problems with them what-so-ever."


"Came home from a vacation to 108 degree heat and noticed that outside fan motor on air conditioner was always running, but thankfully was still cooling house appropriately. I was able to stop fan from running by throwing circuit breaker. The next morning I searched Angie's list for an air conditioner company and after reading about 20 reviews chose Sun Country. Called them around noon and described problem, and said that it was not an emergency because I knew how to stop fan from running. I was told that a repairman would be at the house around six or seven in the evening that day. When I repeated that it was still cooling ok and I could wait until the next day, I was shocked when I was told their servicemen work into the night to try to service every call they get. I was shocked because the firm I called seven years ago when I needed air conditioner service took two days to come look at my air conditioner and four days to fix it. A Sun Country repairman showed up a little after six and had everything repaired in approximately one hour. Incredible service compared to my previous experiences. Will definitely call again for any heating or cooling needs."


"My A/C went out in the middle of the night. Decided to wait until morning to call for service. At 6:30am, called and spoke to Cheryl, who was very polite and understanding. She dispatched Jose to my house almost immediately, and he arrived before 7:30am. He was very professional and seemed honest and explained everything clearly to me. The motor I needed was out of stock, but Sun Country did a great job of hooking up a "rescue unit" so that I could still get A/C until the part I needed came in the following week. I was very happy about this and with some places, I may have just been out of luck. The condenser unit was under warranty, so I only ended up having to pay for labor to install the unit. Overall, outstanding service from this company. I would highly recommend it to others and will use them in the future as the need arises."